Terms & Conditions
By accessing or using the Orelvanu.online website, you agree to comply with these Terms & Conditions. These terms govern your use of our website, product purchases, orders, deliveries, returns, warranties, and related services.
1. Acceptance of Terms
By browsing the Orelvanu.online website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
2. Product Information
We make every reasonable effort to provide accurate product descriptions and images. As flowers are seasonal and naturally unique, the colour, variety, or arrangement may differ slightly from the photographs while preserving the overall style and value.
Product availability is subject to change. Certain products may become unavailable, discontinued, or temporarily out of stock without prior notice.
3. Pricing and Availability
All product prices displayed on the Orelvanu.online website are subject to change without prior notice. We make every effort to ensure that pricing information is accurate; however, technical or typographical errors may occasionally occur.
If a pricing or product information error is discovered after an order has been placed, Orelvanu.online reserves the right to correct the error and, where necessary, cancel the affected order.
4. Orders and Order Confirmation
Placing an order through the website constitutes a request to purchase the selected product or products. All orders are subject to product availability and acceptance.
An order confirmation does not guarantee final acceptance of an order. Orelvanu.online may contact you for additional information or verification before processing an order. Final order confirmation and processing will be based on the information available at the time of review.
5. Order Cancellation
Customers may request an order cancellation before the order has been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible and the applicable return policy may apply instead.
Orelvanu.online reserves the right to refuse or cancel an order due to product unavailability, pricing errors, duplicate orders, incorrect information, suspected fraudulent activity, or other circumstances that may violate our platform policies.
6. Shipping and Delivery
Delivery estimates may vary depending on product availability, delivery location, logistics services, and other operational factors. Any estimated delivery date provided on the website is intended as an estimate and is not guaranteed.
Customers are responsible for providing accurate delivery and contact information. Orelvanu.online may not be responsible for delays or delivery issues caused by incorrect information supplied during the ordering process.
7. Returns and Exchanges
Returns and exchanges are subject to product eligibility, condition requirements, and the applicable return policy. Certain products may have category-specific conditions or may not be eligible for return or exchange.
Where applicable, products should be returned in their original condition with original packaging, accessories, documentation, and other included items. Products that are damaged due to improper handling after delivery may not qualify for a return or exchange.
8. Flower Care and Freshness
Flowers are perishable and their vase life depends on variety, freshness, and care after delivery. Please follow any care guidance supplied with your order and place fresh stems in clean water as soon as possible.
If your flowers arrive damaged or in anything less than lovely condition, contact Orelvanu.online promptly with your order details so our team can help.
9. Customer Responsibilities
Customers are responsible for providing accurate recipient, delivery, and contact information. Before placing an order, please review the product description, flower varieties, gift options, and delivery details.
Delivery timing may be affected by weather, seasonal flower availability, or other circumstances outside our control. We will make reasonable efforts to communicate any significant changes to your order.
10. Website Use
You agree to use the Orelvanu.online website only for lawful purposes. You must not attempt to interfere with website functionality, access restricted areas without authorization, introduce harmful software, or misuse the website in any manner.
Any activity that may damage, disrupt, or compromise the security or operation of the website may result in restricted access or other appropriate action.
11. Intellectual Property
The content available on the Orelvanu.online website, including text, graphics, logos, layouts, images, and other visual materials, is protected by applicable intellectual property laws.
Website content may not be copied, reproduced, distributed, modified, or used for commercial purposes without appropriate authorization.
12. Third-Party Services
The website may include links, products, services, or content provided by third parties. Orelvanu.online does not control third-party websites and is not responsible for their content, policies, availability, or services.
Customers should review the applicable terms and privacy policies of third-party services before using them.
13. Limitation of Liability
Orelvanu.online makes reasonable efforts to maintain accurate and reliable website information. However, we cannot guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.